This phrase has the opposite effect of what you are looking
for. Not only does it just infuriate, it
created a "you against them" situation.
Instead say, "let\'s talk", "how can I help you?", or better yet, "Coach,
let me be sure I understand your concern".
Creating an environment of empathy will have a calming effect.
Please select the sport for which you are applying or renewing your membership.
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