News & Announcements
JUN 06
2016

NEVER SAY “CALM DOWN”

This phrase has the opposite effect of what you are looking
for.  Not only does it just infuriate, it
created a “you against them” situation. 
Instead say, “let’s talk”, “how can I help you?”, or better yet, “Coach,
let me be sure I understand your concern”.



Creating an environment of empathy will have a calming effect.

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