JUN 06
2016
2016
NEVER SAY “CALM DOWN”
This phrase has the opposite effect of what you are looking
for. Not only does it just infuriate, it
created a “you against them” situation.
Instead say, “let’s talk”, “how can I help you?”, or better yet, “Coach,
let me be sure I understand your concern”.
Creating an environment of empathy will have a calming effect.
