7 STEPS TO BETTER CONVERSATIONS
Dealing with adversarial relationships can be tough. These seven tips to better conversations will make your difficult job a bit easier.
1. Pause before responding
Let the other person get more words in if he wants. Don’t cut him off; that only exacerbates the situation. In responding, avoid using words like “but” and “however” because they usually cancel out the first part of a sentence, lessening the message. “I understand the situation but we’re going to have to …” is an example of how the word “but” lessened the effect of the initial positive statement “I understand.”